Having the right business tools is important for every Beauty & Spa professional, regardless of whether you are an owner/operator; new beauty clinic or spa or whether you manage a large clinic or spa with many staff.
We understand your time is valuable and limited.
To assist, we have FREE downloadable templates for you to use. You can custom make all these documents to suit your own individual needs. Our goal is to make life easier for you. Please let us know if there is anything specific you require.
Our passion is your successFind FREE downloadable templates here:
Customer Care: Loyalty Programs
Can we buy clients? How best are we to reward clients for their loyalty?
What loyalty programs do you offer your clients today? and are they successful? How many clients are using your loyalty programs? How about we ask our clients what loyalty programs they are interested in – use the below short questionnaire and see what inspires them.
How do I come out of the Treatment Room?
This is a question asked by many these days, but is there a simple formula to escape the treatment room? If you would like assistance on how to plan your ‘therapy exit strategy’, please see attached some simple thought provoking questions that you need to answer.
Business Systems Check
A business enterprise is a system consisting of various sub systems which operate in a balanced, coordinated and integrated manner to make the whole as a business system.
Attached is a Spa Beauty spreadsheet that you can use to view Spa sub systems that you need within your business.
Mystery Client Questionnaire
Develop, implement/Train/ Manage exclusive spa treatments of International Standards
Review Treatments regularly reporting on Feedback Setting up Mystery guests with Spa & Beauty Management’s support.
Spa Staff Culture
A spa staff culture is reflective of your values, it is always best to introduce the spa culture at the time of the interview process with your potential new employee. For an employee to see this is you the employer showing clear expectations to the team’s culture.
Monthly Strategic Planning
How many of us want to run and hide when we hear these words?
Isn’t it easier just to keep our head in the sand?
No, it’s not! Not if we want to run a successful business
Six Thinking Hats
The six thinking hats is designed to switch thinking from the normal
argument style to a map making style
Identify all possible potential challengers that may arise in the spa under sections.
Propose and create a solution to these potential problems Staff can use as a reference guide
when such concerns/challenges come to fruition
Your Software system will be able to provide all the information to set KPI's
Customer Service - Best of the Best Comandments
The best of the best global mentors describe what’s key to successful customer service
Are you currently employing? Use our suggested interview questions to help
find yourself the perfect staff member
Stephen Covey - Creating a Win Win Solution
World-renowned expert in leadership and organization, Stephen Covey offers
ways to look at creating a Win Win Solution
Time Management: Do it Now
Do you struggle with managing your time? This is a great tool to help with getting your priorities in order
Recent research concerning the specific ways that people naturally sense, conceptualize and respond to situations has led to the discovery of four basic behavioural styles. This survey will show you which ones are yours
Half a dozen thought provoking questions
Megan from Soul Nourishment has listed a few 'thought provoking' questions to help find 'where you are at'
Get feedback from your staff about your business - their professional feedback is highly valued
Staff Meeting Agenda
A great tool to be used at staff meetings to make sure your staff are up to speed with what is
going on within your business
Staff Incentives - Wish List
An incentive form to be given to all staff and kept on record. Questions related to their favourite things to personalise incentives for your staff
Leading the Future - Self Assessment
Get your employee to rate themselves - compare your thoughts and see if you are on the same page
Facial Treatment Profit Margins Template
A great tool to use when trying to work out profit margins for Facial treatments
Beauty Clinic Cash Flow Statement Template
Need help with keeping up to date with your cash flow?
Use our cash flow statement template to help keep it all in order