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Written by Sally Doubleday on July 1st, 2016.
 0 comments
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Staff are our greatest asset so we should make them feel important!
What is your working relationship like with your staff? How often do you acknowledge their hard work?
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Written by Sally Doubleday on June 2nd, 2016.
0 comments
 |
How regular is your staff communication?
You may think we are silly asking you this - of course you talk to them daily BUT is it informative or is it small talk?
Use our Staff Meeting Agenda supplied in our Business Tools and get your staff involved! |
Written by Sally Doubleday on April 26th, 2016.
0 comments
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Leading the Future - How good are we as Leaders?
I can honestly say that I’ve not always been the best leader, and I can only say this as I have learnt while finding my way. I was that young enthusiastic therapist that told everyone that “I can do it”, I was self-confident, honest, reliable, hardworking, great communicator blah, blah, blah, but was I a great leader? |
Written by Darryl Gatward on December 31st, 2015.
0 comments
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2015 is done and dusted!
Now it’s time to look ahead and start planning for 2016. We love heading into the New Year because it’s a great time to get motivated to start all those new and inspiring things you’ve had on your mind during the year. Check out the tips below to get your planning underway.
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Written by Nadia McCracken on December 17th, 2015.
0 comments
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We're staring right at a brand new year.
Now's the perfect time to focus on implementing key strategies to re-energize your beauty business for bigger returns and a stronger bond with your clients in 2016. As this year draws to a close, it's time to take stock and focus on these 3 essential business steps.
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Written by Nadia McCracken on December 14th, 2015.
0 comments
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It's all in the planning.
Successful beauty salons & spas plan ahead and design something for every month of the calendar year to grow both their treatment and retail sections of the business. The Christmas break is a great time to sit down & plan your year ahead. |
Written by Nadia McCracken on December 10th, 2015.
0 comments
 |
This past week, I've noticed that our Facebook posts were getting about 20% less reach that they usually get.
Through doing some research, I stumbled on an article where Facebook openly states that business Facebook page owners should expect their organic reach to continue to decline over time… and the best way to get your stuff seen by your fans is to pay for your posts to reach them.
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Written by Jana Elston on November 11th, 2015.
0 comments
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Are you ready for Christmas?
With Christmas only five Fridays away, you need to get ready and excited because it is one of the BIGGEST promotions of the year for beauty businesses. |
Written by Industry Input on November 1st, 2015.
0 comments
 |
Are No-Shows doing your head in?
Some Industry Experts share their tips on dealing with this frustrating headache every Beauty Salon struggles with. |
Written by Colin Clapp on October 28th, 2015.
0 comments
 |
Your Beauty Business will see success if you focus on customer service.
In a world where everything is getting cheaper, better and faster, businesses have to find new and creative ways to stand out from the crowd and convince customers that they are the best in the market. However, there is a tried and tested method that will help your business see success – customer service.
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Written by Angela Atkins on October 9th, 2015.
0 comments
 |
How do you give feedback without upsetting your Team?
Sometimes someone in your team will make a mistake.
The problem is, when you give people direct feedback about this – they can often get upset, defensive or even angry. And then they don’t improve – they just sulk or get in a mood. So, what is the best way to handle this to get a positive outcome? |
Written by Nadia McCracken on August 21st, 2015.
0 comments
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Why it's time to focus on growing your male clients:
Studies show that 89 percent of Kiwi guys make an effort these days to improve their appearance, with body hair removal at the top of the grooming list. And, male clients are reliable, low-maintenance and high-spending.
|
Written by Malcolm Gibbons on August 10th, 2015.
0 comments
 |
Competing for the Client: Creating a higher expectation of customer service.
It is widely agreed that a high level of customer service contributes significantly to customer loyalty and results in return business.
With this article, I intend to convince you, that just ‘good customer service’ is not good enough.
|
Written by Nadia McCracken on July 25th, 2015.
0 comments
 |
Have You Got What it Takes to Go It Alone?
First and foremost, you need to be very clear about the reasons why you are driven to be your own boss. You need to take into account that when you become self employed, you give up 4 weeks paid holiday and paid sick leave, as well as a regular steady income.
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Written by Larissa Macleman & Malcolm Gibbons on March 23rd, 2015.
0 comments
 |
Ask yourself: “Who is my ideal client?”
If you don't know who your customers are, you'll be wasting your money on marketing activities that don't work.
|
Written by Sally Doubleday on July 1st, 2016.
0 comments
|
Staff are our greatest asset so we should make them feel important!
What is your working relationship like with your staff? How often do you acknowledge their hard work?
|
Written by Sally Doubleday on June 2nd, 2016.
0 comments
|
How regular is your staff communication?
You may think we are silly asking you this - of course you talk to them daily BUT is it informative or is it small talk?
Use our Staff Meeting Agenda supplied in our Business Tools and get your staff involved! |
Written by Sally Doubleday on April 26th, 2016.
0 comments
|
Leading the Future - How good are we as Leaders?
I can honestly say that I’ve not always been the best leader, and I can only say this as I have learnt while finding my way. I was that young enthusiastic therapist that told everyone that “I can do it”, I was self-confident, honest, reliable, hardworking, great communicator blah, blah, blah, but was I a great leader? |
Written by Darryl Gatward on December 31st, 2015.
0 comments
|
2015 is done and dusted!
Now it’s time to look ahead and start planning for 2016. We love heading into the New Year because it’s a great time to get motivated to start all those new and inspiring things you’ve had on your mind during the year. Check out the tips below to get your planning underway.
|
Written by Nadia McCracken on December 17th, 2015.
0 comments
|
We're staring right at a brand new year.
Now's the perfect time to focus on implementing key strategies to re-energize your beauty business for bigger returns and a stronger bond with your clients in 2016. As this year draws to a close, it's time to take stock and focus on these 3 essential business steps.
|
Written by Nadia McCracken on December 14th, 2015.
0 comments
|
It's all in the planning.
Successful beauty salons & spas plan ahead and design something for every month of the calendar year to grow both their treatment and retail sections of the business. The Christmas break is a great time to sit down & plan your year ahead. |
Written by Nadia McCracken on December 10th, 2015.
0 comments
|
This past week, I've noticed that our Facebook posts were getting about 20% less reach that they usually get.
Through doing some research, I stumbled on an article where Facebook openly states that business Facebook page owners should expect their organic reach to continue to decline over time… and the best way to get your stuff seen by your fans is to pay for your posts to reach them.
|
Written by Jana Elston on November 11th, 2015.
0 comments
|
Are you ready for Christmas?
With Christmas only five Fridays away, you need to get ready and excited because it is one of the BIGGEST promotions of the year for beauty businesses. |
Written by Industry Input on November 1st, 2015.
0 comments
|
Are No-Shows doing your head in?
Some Industry Experts share their tips on dealing with this frustrating headache every Beauty Salon struggles with. |
Written by Colin Clapp on October 28th, 2015.
0 comments
|
Your Beauty Business will see success if you focus on customer service.
In a world where everything is getting cheaper, better and faster, businesses have to find new and creative ways to stand out from the crowd and convince customers that they are the best in the market. However, there is a tried and tested method that will help your business see success – customer service.
|
Written by Angela Atkins on October 9th, 2015.
0 comments
|
How do you give feedback without upsetting your Team?
Sometimes someone in your team will make a mistake.
The problem is, when you give people direct feedback about this – they can often get upset, defensive or even angry. And then they don’t improve – they just sulk or get in a mood. So, what is the best way to handle this to get a positive outcome? |
Written by Nadia McCracken on August 21st, 2015.
0 comments
|
Why it's time to focus on growing your male clients:
Studies show that 89 percent of Kiwi guys make an effort these days to improve their appearance, with body hair removal at the top of the grooming list. And, male clients are reliable, low-maintenance and high-spending.
|
Written by Malcolm Gibbons on August 10th, 2015.
0 comments
|
Competing for the Client: Creating a higher expectation of customer service.
It is widely agreed that a high level of customer service contributes significantly to customer loyalty and results in return business.
With this article, I intend to convince you, that just ‘good customer service’ is not good enough.
|
Written by Nadia McCracken on July 25th, 2015.
0 comments
|
Have You Got What it Takes to Go It Alone?
First and foremost, you need to be very clear about the reasons why you are driven to be your own boss. You need to take into account that when you become self employed, you give up 4 weeks paid holiday and paid sick leave, as well as a regular steady income.
|
Written by Larissa Macleman & Malcolm Gibbons on March 23rd, 2015.
0 comments
|
Ask yourself: “Who is my ideal client?”
If you don't know who your customers are, you'll be wasting your money on marketing activities that don't work.
|
|
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