When did the first About Face clinic open?
It’s hard to believe it was almost 30 years ago! I opened my first clinic in an arcade in Henderson in October 1986.
How did it get to where it is today?
With strong systems and structure, much hard work and not being afraid to take risks! Having the courage to take “my hands off” in order to grow others has also been key. Gathering great people alongside me and genuinely wanting to develop them to grow.
We all have strengths - I like to play to people’s strengths. Involving my brother Paul into my business helped us grow and I don’t believe I would have had the support and back up if I hadn’t made that decision to share my business. He complements me – enforces the systems, the detail and planning, which have made About Face synonymous with quality, consistency and excellence as we’ve grown.
How many staff you have and who is your core team?
We now have close to 60 including Pure Fiji. The core business structure is Paul and I as joint Owners, Haley Business Performance Manager who leads a team of seven professional Clinic Managers and the training department and a Head Office support system including a Marketing department – as well as all the fabulous skin therapists in the clinics.
What makes About Face such a great employer?
We are prepared to invest in our people. For new graduates who are lucky enough to secure a position we run “about finished” an intensive training programme to get them started, a clear career path with ongoing training, amazing monthly, and annual rewards for high achievement, the ability to earn great commissions and at the same time being alongside other top professionals, and developing to reach your full potential.
About Face is also the most generous company in the industry in terms of incentives. “We recognise and reward loyalty and outstanding service, and as a result many members of our team have been with us for more than 10 years,” says Marianna. “We work hard and reward well!”
The annual About Face Awards programme includes international travel to outstanding teams and individuals. Recently seven winning team members flew to Melbourne with Marianna for training and a wee bit of R&R.
We challenge you each day to be your best and reach your full potential while having fun doing it; it’s my passion – inspiring women to grow!
What your Vision is for the future of About Face?
Ideally to have 10 skin clinics Auckland wide and for me to take a little more of a back seat and watch the team blossom. I’d still love to be involved with training and mentoring in some capacity.
What products you use and why you love them?
We believe in combination product and therapies, extracting the best of each of the 5 ranges we carry selecting based upon ingredients and what the skin needs.
We also have the most up-to-date technology available (including Fraxel, Clear + Brilliant, IPL and Omnilux) and are proud to have pioneered many such technologies in this country and pushed the boundary on what’s possible in effectively “fixing skins” without needles and injectables.
How about community involvement?
We encourage our girls to get alongside and give back to the community. Our girls love this and it’s so touching watching them help others. The team at Te Atatu is often generous in gifting treatments to women’s refuge, the Sylvia Park ladies collected last year for Easter and donated all their treats to Starship Hospital.
You must have some funny stories?
Our infamous About Face staff Christmas parties are legendary. Most people remember their anniversaries by the parties they’ve attended! They are always themed and it’s always top secret. Themes have included Cirque du Soleil, scavenger hunts, a night at the Oscars, fashion movies in New York, girls at the playboy mansion... Wherever we go, there’s always Paul and 50 odd gorgeous looking women alongside him. The men we encounter think he’s the luckiest man in New Zealand!!
If anyone is looking to join the About Face family, who can they contact?
If you’re a fully qualified beauty therapist with at least 18 months of hands-on clinic experience, who has a passion for your profession and a desire to get to the top of the industry, please email your CV with covering letter to Marianna: firstname.lastname@example.org.
You will need to be prepared to give it your all, have fun and embrace the family culture that About Face is famous for. Of course, your interest will be handled in strict confidence.
|About Face’s seven skin clinics are conveniently located in: